Zukiwoo Privacy Policy

Effective Date: 10 June 25
Last Updated: June 25

Zukiwoo Enterprises Ltd with Registered address at 11 Lime Tree Walk, Sevenoaks TN13 1YH United Kingdom (“Zukiwoo”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our website, mobile application, and related services (together, the “Platform”).

By using Zukiwoo, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Platform.

 

1. Who We Are

Zukiwoo Ltd is a company registered in the United Kingdom. We provide a reservations and discovery platform that connects diners with great restaurants, with a focus on sustainability and user experience.

 

2. What Information We Collect

We collect and process the following categories of personal data:

2.1 Information You Provide

  • Account details: Name, email, phone number, password.
     
  • Booking information: Date/time of reservations, party size, special requests.
     
  • Restaurant profile data (for restaurant users): Venue name, contact details, menus, images, sustainability claims.
     
  • Communication: Messages, feedback, customer service enquiries.
     
  • Marketing preferences.
     

2.2 Information We Collect Automatically

  • Device and usage data: IP address, browser type, access times, referring pages, operating system.
     
  • Cookies and tracking: See our [Cookie Policy] for details.
     

 

3. How We Use Your Information

We use your data to:

  • Provide and improve our services.
     
  • Manage bookings and user accounts.
     
  • Send booking confirmations and notifications.
     
  • Communicate updates and marketing (if opted in).
     
  • Respond to enquiries and provide customer support.
     
  • Analyse usage for product improvement.
     
  • Comply with legal obligations.
     

We process your data based on one or more of the following legal grounds:

  • Your consent.
     
  • Fulfilment of a contract.
     
  • Our legitimate interests.
     
  • Compliance with legal obligations.
     

 

4. Sharing Your Information

We do not sell your personal data. However, we may share your data with:

  • Restaurants: To confirm your booking and manage your experience.
     
  • Service providers: For hosting, email delivery, analytics, and payment processing.
     
  • Regulators or legal authorities: Where required by law or to protect rights and safety.
     
  • Business transfers: In case of a merger, acquisition, or asset sale.
     

All third parties are required to safeguard your data and only use it for the intended purpose.

 

5. Marketing & Communication

We may send you promotional emails or push notifications if you have opted in. You can unsubscribe at any time by:

  • Clicking “unsubscribe” in the email footer.
     
  • Adjusting your preferences in your account.
     
  • Contacting us directly.
     

We may still send important service-related communications (e.g., booking confirmations).

 

6. Data Retention

We retain your data only as long as necessary for the purposes set out in this policy, including to comply with legal, tax, and reporting requirements.

When we no longer need your data, we securely delete or anonymise it.

 

7. Your Rights

Under UK GDPR, you have rights regarding your personal data:

  • Right to access – Ask for a copy of your data.
     
  • Right to rectification – Request correction of inaccurate data.
     
  • Right to erasure – Ask us to delete your data.
     
  • Right to restrict processing – Limit how we use your data.
     
  • Right to data portability – Request a copy in a machine-readable format.
     
  • Right to object – Object to processing based on legitimate interests or marketing.
     
  • Right to withdraw consent – At any time, where processing is based on consent.
     

To exercise your rights, contact us at privacy@zukiwoo.com. We will respond within one month.

 

8. Data Security

We take data protection seriously and implement appropriate technical and organisational measures to:

  • Prevent unauthorised access, disclosure, or destruction.
     
  • Encrypt sensitive data where required.
     
  • Regularly review our data security policies and access controls.
     

 

9. International Transfers

If your data is transferred outside the UK, we ensure it is protected by:

  • Adequate country-level protections.
     
  • Standard contractual clauses approved by regulators.
     

 

10. Children’s Privacy

Zukiwoo is not intended for users under 18. We do not knowingly collect personal data from children. If we become aware of any such data, we will delete it promptly.

 

11. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for their content or privacy practices. We recommend reviewing their policies before providing any personal data.

 

12. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via email or Platform notifications. The latest version will always be available on our website.

 

13. Contact Us

If you have questions or concerns about this Privacy Policy or your data, contact:

Data Protection Officer
Zukiwoo Ltd
Email: privacy@zukiwoo.com
Website: www.zukiwoo.com

If you're not satisfied with our response, you may also lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.